How We've Helped UK Small Businesses
Every business is different. Here are some examples of the problems we've solved and the results we've delivered for our clients.
Case Study 1: Server Failure Recovery — Accountancy Firm, Leeds
The Problem
A small accountancy firm contacted us on a Monday morning in a panic. Their server had gone down, taking the entire team offline — no files, no email access, no client data. Their previous IT provider had gone out of business without warning, leaving them with no support contract and no idea who to call.
What We Did
- Diagnosed the issue remotely within 20 minutes of the first call
- Restored access to critical systems within 2 hours
- Identified that the firm had no offsite backup in place
- Set up automated cloud backups the same day
- Provided a full written report of what happened and how to prevent it
The Result
The team was back online within 2 hours with zero data loss. The firm is now on a monthly retainer with proactive monitoring — meaning issues are caught before they cause downtime.
“We had no idea who to call. The IT Workshop had us back up and running in under two hours. We’ve been on a retainer ever since.”
Case Study 2: Microsoft 365 Migration — Marketing Agency, Manchester
The Problem
A five-person marketing agency was still using a mix of personal Gmail accounts and a shared Dropbox folder for all client work. Files were getting lost, version control was a mess, and clients were receiving emails from personal addresses — damaging the agency’s professional image.
What We Did
- Set up Microsoft 365 Business Standard for all five team members
- Configured professional email addresses on their domain
- Migrated all existing files to SharePoint with a clean folder structure
- Enabled multi-factor authentication across all accounts
- Ran a 30-minute onboarding session for the team
The Result
The entire migration was completed in a single day with no disruption to client work. The agency now presents a professional, consistent image and has a secure, organised system that scales as they grow.
“We’d been putting this off for two years. Connor sorted everything in one day and the whole team was up and running by the afternoon.”
Case Study 3: Cyber Security Assessment — Legal Services Firm, London
The Problem
A small legal firm handling sensitive client data had never had a formal cyber security review. Following a phishing attempt that nearly compromised a senior partner’s email account, they wanted to understand their risk and get proper protections in place.
What We Did
- Conducted a full cyber security assessment across all devices and accounts
- Identified three critical vulnerabilities: no MFA, outdated software on two machines, and weak password practices
- Implemented MFA across all Microsoft 365 accounts
- Updated and patched all devices
- Deployed a password manager for the whole team
- Delivered a written security report and staff awareness briefing
The Result
All critical vulnerabilities resolved within one week. The firm now meets the baseline requirements for Cyber Essentials certification and has significantly reduced its exposure to phishing and account takeover attacks.
“We knew we had gaps but didn’t know where to start. The IT Workshop gave us a clear picture and fixed the most important issues straight away.”
Work With Us
Whether you’re dealing with an IT emergency or want to get ahead of problems before they happen, we’re here to help.