Terms & Conditions
Last updated: June 2026
These Terms & Conditions (“Terms”) govern the provision of IT support services by The IT Workshop (“we”, “us”, “our”) to business clients (“you”, “the Client”). By purchasing our services or entering into a service agreement with us, you agree to these Terms.
Registered business: The IT Workshop, United Kingdom. Contact: support@theitworkshop.uk
1. Services
1.1 We provide IT support, consultancy, and related services as described on our website and in any written service agreement or order confirmation.
1.2 All services are provided to business clients only. We do not provide services to consumers acting in a personal capacity.
1.3 The scope of services will be as agreed in writing (including via email or order confirmation). Any changes to scope must be agreed in writing by both parties.
1.4 We reserve the right to decline or discontinue services at our discretion, with reasonable notice.
2. Monthly Retainer Agreements
2.1 Monthly IT support retainers are provided on a rolling monthly basis unless otherwise agreed in writing.
2.2 Either party may terminate a retainer agreement by giving 30 days’ written notice.
2.3 Retainer fees are payable monthly in advance. Failure to pay within the agreed payment terms may result in suspension of services.
2.4 Retainer services are subject to fair use. We reserve the right to charge additionally for work that materially exceeds the agreed scope.
3. Pricing & Payment
3.1 All prices are quoted in GBP and are exclusive of VAT unless otherwise stated. VAT will be added at the applicable rate.
3.2 Payment is due within 14 days of invoice unless otherwise agreed in writing.
3.3 We reserve the right to charge interest on overdue invoices at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
3.4 Prices are subject to change. We will provide at least 30 days’ notice of any price changes to existing clients.
4. Delivery & Timescales
4.1 Estimated timescales for project work are provided in good faith but are not guaranteed unless expressly stated in writing.
4.2 Timescales may be affected by factors outside our control, including third-party software, hardware availability, or delays caused by the Client.
4.3 Remote support is provided during our standard business hours unless an out-of-hours arrangement has been agreed.
5. Client Responsibilities
5.1 You agree to provide us with accurate information, timely access to systems, and reasonable cooperation necessary to deliver the services.
5.2 You are responsible for maintaining adequate backups of your data before any work is carried out. We accept no liability for data loss where backups were not in place.
5.3 You are responsible for ensuring that any software, licences, or third-party services you provide to us for use in delivering services are properly licensed.
6. Limitation of Liability
6.1 Our total liability to you in connection with any services shall not exceed the total fees paid by you in the 3 months preceding the claim.
6.2 We shall not be liable for any indirect, consequential, or special loss, including loss of profits, loss of data, or business interruption, even if we have been advised of the possibility of such loss.
6.3 Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
7. Data Protection
7.1 Both parties agree to comply with applicable data protection legislation, including the UK GDPR and Data Protection Act 2018.
7.2 Where we process personal data on your behalf as a data processor, we will do so only in accordance with your documented instructions and our Privacy Policy.
7.3 A Data Processing Agreement (DPA) is available on request and may be required for certain engagements, particularly where EU personal data is involved.
8. Confidentiality
8.1 Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the engagement and not to disclose it to third parties without prior written consent.
8.2 This obligation does not apply to information that is publicly available, already known to the receiving party, or required to be disclosed by law.
9. Intellectual Property
9.1 Any intellectual property created by us in the course of delivering services remains our property unless otherwise agreed in writing.
9.2 Upon full payment, we grant you a non-exclusive licence to use any deliverables created specifically for you.
10. Termination
10.1 Either party may terminate a service agreement immediately by written notice if the other party materially breaches these Terms and fails to remedy the breach within 14 days of written notice.
10.2 We may suspend or terminate services immediately if you fail to make payment when due.
10.3 On termination, any outstanding fees for work completed remain payable.
11. Governing Law
11.1 These Terms are governed by the laws of England and Wales.
11.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We may update these Terms from time to time. Continued use of our services after notification of changes constitutes acceptance of the updated Terms. We will provide reasonable notice of material changes.
13. Contact
For any questions regarding these Terms, please contact us at support@theitworkshop.uk.