Refund policy

Refund & Cancellation Policy

Last updated: June 2026

No Fix, No Fee Services For services where a "no fix, no fee" guarantee applies, you will not be charged if we are unable to resolve the issue. This will be clearly stated on the relevant service page.

Other Services For all other services, payment is taken at the time of booking. Once work has commenced, the booking fee is non-refundable. If we are unable to begin the service due to circumstances on our end, a full refund will be issued.

Cancellations & Rescheduling We require at least 24 hours' notice to cancel or reschedule an appointment without charge. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the service cost.

On-Site Call-Out Fees Call-out fees are non-refundable once an engineer has travelled to your location, regardless of the outcome of the visit.

Disputes If you are unhappy with the service received, please contact us at support@theitworkshop.uk within 7 days and we will do our best to resolve the issue. We take all complaints seriously and aim to respond within 1 business day.